Dealing with Interruptions

 

Lack of planning on your part, does not constitute an emergency on my part.
-Anonymous


To stop or hinder by breaking in.  To break in upon an action.  To break in with questions or remarks while another is speaking."    Webster, 1995


On a scale from 1 to 5, please rate how each question describes you.

   1                    2                    3                    4                    5
Not at all                                                                       Hey, this is me

_____ 1. I keep stacks of papers on the chair in my office to discourage people from sitting down.
_____ 2. I isolate myself by closing the door to my office, or by working on important projects at home.
_____ 3. I often use my answering machine to screen calls.
_____ 4.  In a meeting, I work from a written agenda and encourage the group to stay on task.
_____ 5.  I avoid interrupting my own work by sticking to my schedule and avoiding jumping from task to task.
_____ 6.  I keep my desk free from clutter.

Sound impossible?  Did you score low numbers on the quiz above?  If so, you probably already know that you tend to be distracted by interruptions!  Let yourself be interrupted once again to check out a few of the references noted below...


Drop-in visitors are one of the biggest time wasters, because they happen often and are hard to resist.  The majority of people automatically respond, "sure, come on in" when asked  "Do you have a minute?"
The average phone call takes six minutes, yet most people believe they could have competed the call in two minutes if they were more efficient.
Interruptions of any sort, (such as daydreaming, thoughts of other projects, or taking a break) cause us to abandon the work at hand, leaving it unfinished.  This creates stress for co-workers relying on the completion of your work.
 


Discourage lingering.
Create periods of isolation.
Utilize answering machine to record messages.
Clear work area daily; clutter creates constant interruption.
 

 
 

For additional information about balancing work/life, check out the OSU Leadership Center website.

Some resources we recommend are:

A Complete Waste of Time:  Tales and Tips about Getting More Done
    Mark Ellwood.  Pace Productivity, Inc., 1999.
    Includes:

How to Say No, p. 251
Dealing with Requests from your Boss, p. 252
When you Have to Say Yes, p. 253
Decision Making quiz, pp. 111-112


How to Be Organized in Spite of Yourself
  
Sunny Schlenger and Roberta Roesch.  Signet Publishing, 1990.
    Includes:   

Accepting Too Many Interruptions, p. 41
Dealing with Interruptions, pp. 44-48

The Telephone and Time Management:  Making It a Tool and Not a Tyrant
  
Drew Scott, Ph.D.  Crisp Publications Inc., 1988
    Includes:

Three Steps to Handle Phone Interruptions, p. 18
Don't Grow Old on Hold, p. 27
Reduce Callback Confusion, p. 28
Telephone Management Interruptions, p. 66

The Time Trap
   Alec Mackenzie.  AMACOM, 1990.
    Includes: 

Blocking Interruptions, p. 66
The Quiet Hour, p. 67
You and Your Boss, p. 69
Handling Calls Efficiently, p. 70
Check Yourself Quiz, p. 72
"Drop-in Visitors" Chapter 5, pp. 94-103
What to Say to Visitors, p. 95
Who's Time is More Important, p. 98
The Open Door, p. 99
Solutions, p. 100
Check Yourself Quiz, p. 103
"Leaving Tasks Unfinished" Chapter 13, pp. 151-153
Check Yourself Quiz, p. 152
 

 If you would like to borrow these or other resources from the OSU Leadership Center, please click on the logo  


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